The Taylor Andrews Blog

Mission 25 Provide Incredible Customer Service The Customer is not always right. That’s not a typo. The Customer is not always right. Now the customer is usually right. Sometimes we’re not sure who’s right and sometimes we are flat out sure they are wrong, but even when they are wrong, we’re going to pretend they’re right. As I said a couple of […]

Next up in our "Former Students Having Success Series" is Cynthia Dean owner of Studio Enizio. Cynthia was an excellent student and worked very hard in school. Cynthia has a very creative eye and was always enthusiastically involved in every event. Although she gives me way to much credit, it is great to hear her words […]

Mission 24 Take care of problems immediately. Everyone will make a mistake from time to time. When you do, stand behind your work. If you provide Incredible Customer Service, you will be forgiven for a mistake. How much room for error have you built into your business? Clients don’t care why it happened, they just want it fixed. It’s not the apology that matters, it’s […]

Sherri Curtis,  owner and Director of Makeup Artistry for Taylor Andrews has been asked to be the Key Makeup Artist for Nicholas French’s presentation at the Alternative Hair Show in London on October 18th. The Alternative Hair Show was formed by Tony Rizzo in 1983 following the death of his son,  to raise funds for […]

Mission 23  The Perfect Close Part 4 The Guarantee I believe that you should guarantee everything you do. Look your client right in the eye and offer a sincere, honest, authentic guarantee. Say to your client; “If you have any challenges or concerns with any of the services I have performed or the products I have recommended,  please call me. I […]

Multi-award winning photographer BABAK, will be visiting Taylor Andrews September 28th-30th along with renowned clothing designer Keith Bryce from Project Runway. On the 28th they will offer a complimentary 2 hour class for both day and night students. Students and Professionals who have a strong interest in Editorial work can purchase tickets to a two day seminar on the […]

Mission 22 The Perfect Close part 3. Pre-booking   Today and each day hereafter, pre-book your clients next appointments. Start by knowing the day and dates for 5, 6, 7, 10,  and 12 weeks from today. Write them down and put them where you can see them:  Haircuts in 5 to 6 weeks, color in 5 to 10 weeks. Do this as a service for […]

Mission 21 The Perfect Close part 2. The Referral program A great close includes a great referral program.  Here is one that I suggest. Simply say, “Mrs. Jones, I really enjoyed doing your hair today. I would love the opportunity to do more people just like you. In fact, I will send you a $20 gift certificate for every client […]

A personal post today. I am super proud of my daughter Tiffany who has been volunteering in Africa for the last two months at an orphanage. Great job honey. We love you.