Mission Possible – An Incredible Career in 52 weeks (Week 28)

Mission 28 Keep Score for Success

In
his groundbreaking book, The Game
of Work, Charles Coonradt say that
scorekeeping stimulates us to create more of the positive outcomes we’re
keeping track of. It actually
reinforces the behavior that created these outcomes in the first place. As a stylist there are 4 critical areas
you need to keep track of. 

 1.
Retention rate

    -Your retention rate gauges
the quality of the experience you are providing for your clients. The

    -better the
experience, the more likely your
clients will return.

 2.
Referrals

   -As previously mentioned, you must ask clients for
referrals. No matter how good of a
stylist you

   -are, you won’t keep everyone. A successful stylist keeps a steady stream of new clients
coming

   -in through referrals.

3.
Color and Texture Services

   -It’s a fact that not only can
you make more money per hour in Color and Texturizing services,

   -but Color and Texture clients
tend to be more loyal.

4.
Retail

   -Selling retail to your clients
is a triple win situation. Your
clients get better results, the
salon is

   -more profitable and you make
more money and have a more loyal client.