Grievance Procedure 

Student Grievance Procedure 

Taylor Andrews Academy is committed to maintaining a positive educational environment and resolving student concerns promptly and fairly. Students are encouraged to first address any issue directly with the staff or instructor involved, as most concerns can be resolved informally. 

If a matter cannot be resolved informally, the following formal grievance procedure applies: 

Written Complaint: 
The student must submit a written complaint to the Academy Director within 60 days of the incident. Complaint forms are available from the Director or administrative office. 

Administrative Review: 
The Academy Director will review the complaint, investigate as needed, and provide a written response within 30 days of receiving the complaint. 

Hearing (if necessary): 
If the issue remains unresolved, the complaint may be referred to a hearing committee appointed by corporate management. The committee will review all information, meet with involved parties, and issue a recommendation within 15 days of the hearing. 

Final Determination: 
Corporate management will review the committee’s recommendation and provide a final written decision to the student. 

All complaints and resolutions are documented and maintained by the Academy for analysis and quality improvement purposes. 

If a student is not satisfied after completing the Academy’s internal grievance process, they may contact the appropriate state licensing agency or accrediting body listed below. 

  • Utah – Division of Professional Licensing (DOPL) 
    160 East 300 South 
    P.O. Box 45805 
    Salt Lake City, UT 84145-0805 
    (801) 530-6740 
    https://services.dopl.utah.gov/s/ 

Arbitration Agreement and Waiver of Jury Trial 

Except as specifically exempted under federal borrower defense regulations, any dispute a student may bring against Taylor Andrews Academy, its affiliates, officers, directors, or employees—no matter how characterized, pleaded, or styled—shall be resolved by binding arbitration conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, and decided by a single arbitrator in Utah pursuant to Utah law. 

Borrower Defense and Class Action Exceptions 

This agreement does not apply to claims or lawsuits concerning: 

  • Borrower defense claims or disputes related to the making of a Federal Direct Loan; or 
  • Acts or omissions by Taylor Andrews Academy relating to the provision of educational services funded by a Federal Direct Loan. 

Students may bring such claims in court or participate in class actions related to those matters. Only the court—not the arbitrator—will decide whether a claim qualifies under these exceptions. 

Arbitration Process 

  • The Federal Arbitration Act (FAA) governs the interpretation, scope, and enforcement of this agreement. 
  • The arbitration decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction. 
  • Either party may seek relief in small claims court for matters within that court’s jurisdiction. 
  • The Academy will pay arbitration fees and arbitrator compensation that exceed standard court filing fees. 
  • Students may be represented by an attorney, but it is not required. 

Waiver of Jury Trial and Class Action 

Students and the Academy waive the right to a jury trial for all covered claims. 
All disputes must be brought in the student’s individual capacity and not as part of any class, consolidated, or representative action—except for class action claims involving borrower defense or Federal Direct Loan matters as permitted by law. 

Confidentiality and Severability 

All aspects of the arbitration, including the underlying dispute, shall remain confidential unless otherwise required by law. 
If any portion of this Agreement is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect. 

Information about the AAA process and Consumer Arbitration Rules can be found at www.adr.org. 

Take Our Quiz