Mission Possible – An Incredible Career in 52 weeks (Week 30)

Mission 30 Exceed
Expectations.

What
would you expect for a $15 haircut? Probably just the haircut, no frills. How about a $25
haircut?Maybe the haircut and a shampoo, without a style. Now, what would you expect for a $40+
haircut? (Please adjust based on your area.) Most likely you want a
friendly staff, a complimentary
drink, a thorough consultation, a great shampoo, excellent technical skills and a
style. If that is what nearly
everyone expects, what are you
going to do to exceed your clients’ expectations? This day and every day afterward, form the habit of offering one of these non-negotiables:

Head
and shoulder massage

Scalp
massage before shampooing

Makeup
touch-up

Hand
massage

Everyone
wants value, whether they are rich
or poor. What’s so great about
Cracker Jack? The free prize
inside. So take an extra few
minutes to perform one of these extra services. Clients love special attention, and they really love getting something for nothing. Make this add-on non-negotiable for
enhancing the experience of the salon visit.

Are
you really providing a great product or is it just a good product? Because good
is boring. Good is what anyone can
do. If you’re doing a good job how
fast can you improve?  Tony Robbins
says that for good work you get poor pay.  For great work you get good pay. If you want great pay then you must do
outstanding work.