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The Taylor Andrews Blog


Mission Possible - An Incredible Career in 52 weeks (Week 14)

Mission 14  The greeting

 Today and each day hereafter, I want you to meet and greet every client in the following manner: 

As you approach your client,

 

Smile

This is the gift of happiness. It puts your client at ease if they are nervous.

 

Make eye contact

Notice their eye color. Eye contact means trust, attention, and “I care.”

 

Touch

Give a gentle handshake. A handshake is professional and means “We’re bonding and we’re building a relationship.

 

Speak their name

Use the clients name often. It’s music to their ears. Make sure to repeat yours.

 

Compliment them

Always be positive. Be a good finder. Compliment the obvious.

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