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The Taylor Andrews Blog

Mission Possible - An Incredible Career in 52 weeks (Week 16)

Mission 16 The Consultation

 Today and forever, master the consultation--the most important part of client service. A thorough consultation is an essential part of a professional service. A personal consultation builds the clients confidence in you and keeps the service from going in the wrong direction. Ultimately it gives you a powerful resource from which to help your client create the outer image that they are striving for.

Keeping their goals in mind ask them:

 1. What do you like best about your hair?

2. If you could change anything about your hair, what would it be?

3. On a scale of 1-10,  0 being the biggest change--what number are you?

4. If I gave you the scissors and said, “Start cutting,” where would you begin?

5. When did you like your hair the most?

6. What’s one word that best describes your personality?

7. How much time are you willing spend on your hair?

 Always be a servant leader.  Think.  Listen.  On the basis of their answers,  suggest ideas.

Confirm via your look book.